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Accredited Online ITIL 4

Foundation Course

Our ITIL 4 Foundation ​training is accredited by Peoplecert and is designed to introduce delegates to the management of modern IT-enabled services. Learn the language of IT service management and key concepts that will allow you to improve your work and the work of your organization using the ITIL 4 guidance. Delegates will gain an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.

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Course Overview
  • Get certified at your own pace

  • 30 or 60 days online access

  • Fully accredited

  • Study guides, quizzes, sample exam and more….

  • Tutor support

  • 24/7 helpdesk

  • Training+Virtual Mentor session included

 
Course Contents

The Foundation online course will introduce you to service management key concepts, ITIL principles, the service value system (SVS), practices and their role in a service provider organization.

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6 Modules

including 26 Easy to absorb lessons

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Includes

video tutorials, study guides and quizzes

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Study duration:

12 hours

Modules in this training
  • Module 1: Key Concepts of Service Management

  • Module 2: The Guiding Principles of ITIL

  • Module 3: Service Management and Value

  • Module 4: ITIL Practices Introduction

  • Module 5: ITIL Practices Deep Dive

  • Module 6: Course Recap and Exam Preparation

Course Pre-requisites
 
  • This course does not require any existing knowledge of the ITIL framework

  • ​There are no mandatory pre-requisites for the exam

Exam Details
 
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Exam duration:

60 minutes

Exam format:

closed book, multiple choice

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Exam delivery:

online, webcam proctored. Read more here

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Exam pass mark:

65% (26/40 questions)

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Exam language:

extra time is available for non-native English speakers.

Pricing
RECOMMENDED
PACKAGE
  • 60 Days Online Access

  • Online Exam

  • 10% Voucher towards next course!

£582

Save £78

TEAM TRAINING
  • Multi-user discounts

  • Dedicated account manager

  • ​Extended study periods available

 
 
Who's it for
The online Foundation course is introductory level, designed for delegates who are either new to ITIL or who have some ITIL experience and are looking to get certified and demonstrate this. The Foundation certification is a pre-requisite for delegates wanting to progress to higher level ITIL 4 training courses.
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​Fully accredited to ensure we provide the highest possible standards in learning

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The ITIL courses on this page are offered by IT Training Zone Ltd. an ATO of AXELOS Limited.

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