ITIL-Continual-Service-Improvement-Cours

ITIL ​​Service Strategy Course

This online ITIL Service Strategy course is intermediate level, focusing on the importance of the strategic aspect of services within the IT service lifecycle. This certification will help you exhibit that you understand risks and success factors and have the knowledge to form and progress strategy within an organization or programme.

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Course Contents

This Intermediate level certification will offer you an introduction to Service Strategy including the Service Strategy principles and the Service Strategy processes.

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22 Lessons

easy to absorb lessons covering ITIL terminology, structure, concepts and processes

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Includes

video tutorials, study guides and quizzes

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Study duration:

21 hours self-study with the Service Strategy core volume is recommended

Lessons in this training
  1. Introduction to Service Strategy

  2. Service Strategy principles

  3. Service Strategy processes:

  • Financial Management for IT services

  • Service Portfolio Management

  • Demand Management

  • Business Relationship Management

  • Strategy Management for IT services

  • Governance

  • Organising for Service Strategy

  • Technology considerations

  • Implementing Service Strategy

  • Challenges, critical success factors and risks

  • Preparing for the exam

Course Pre-requisites
 
  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)

  • 21 hours of study via an accredited training solution – confirmed by your course completion certificate

  • 2 years IT experience is desirable

  • 21 hours of self-study using the Service Strategy core volume is recommended

Exam Details
 
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Exam duration:

90 minutes

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Exam format:

closed book, multiple choice

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Exam delivery:

online, webcam proctored. Read more here

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Exam pass mark:

65% (26/40 questions)

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Exam language:

extra time is available for non-native English speakers.

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Exam value:

3 ITIL credits

Pricing
RECOMMENDED
PACKAGE
  • 90 Days Online Access

  • Online Exam

  • SS - Core volume online access

Save £79

£869

TEAM TRAINING

ITIL Foundation for teams
Book group training and receive:

  • Multi-user discounts

  • Dedicated account manager

  • ​Extended study periods available

 
 
Who's it for
Recommended for program and project managers, capture managers, service delivery managers and those with responsibility for account management, financial management or business development
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The ITIL courses on this page are offered by IT Training Zone Ltd. an ATO of AXELOS Limited.

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