ITIL Service Strategy Course
This online ITIL Service Strategy course is intermediate level, focusing on the importance of the strategic aspect of services within the IT service lifecycle. This certification will help you exhibit that you understand risks and success factors and have the knowledge to form and progress strategy within an organization or programme.
This Intermediate level certification will offer you an introduction to Service Strategy including the Service Strategy principles and the Service Strategy processes.
video tutorials, study guides and quizzes
21 hours self-study with the Service Strategy core volume is recommended
Lessons in this training
Introduction to Service Strategy
Service Strategy principles
Service Strategy processes:
Financial Management for IT services
Service Portfolio Management
Business Relationship Management
Strategy Management for IT services
Organising for Service Strategy
Implementing Service Strategy
Challenges, critical success factors and risks
Preparing for the exam
Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
21 hours of study via an accredited training solution – confirmed by your course completion certificate
2 years IT experience is desirable
21 hours of self-study using the Service Strategy core volume is recommended
closed book, multiple choice
online, webcam proctored. Read more here
Exam pass mark:
65% (26/40 questions)
extra time is available for non-native English speakers.
3 ITIL credits
90 Days Online Access
SS - Core volume online access
Who's it for
Recommended for program and project managers, capture managers, service delivery managers and those with responsibility for account management, financial management or business development
Trusted, Awarded & Accredited
Fully accredited to ensure we provide the highest possible standards in learning
ITIL® is a registered trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved.
BRMP® is a Registered Trade Mark of Business Relationship Management Institute, Inc.
CBRM® is a registered trademark of Business Relationship Management Institute.
SIAM® is a registered trademark
VeriSM™ is a trade mark of IFDC
Agile Scrum copyright © EXIN Holding B.V. 2018. All rights reserved.
AgilePM® is a registered trademark of Agile Business Consortium Limited. All rights reserved
The ITIL courses on this page are offered by IT Training Zone Ltd. an ATO of AXELOS Limited.
The Agile and BRM courses on this page are offered by IT Training Zone Ltd. an ATO of The APM Group Ltd