Produced in partnership with ITIL author Randy Steinberg, this advanced course presents a proven, real-world approach to transforming your ITSM organisation.
The course includes techniques and strategies to support the experienced ITSM practitioner.
Study online at your own pace
90 or 150 days online access
Includes video lessons and access to a library of downloadable resources and templates
Learn the essentials of ITIL and IT service management
Learn how to put IT service management to work in your organisation
This advanced level course is a perfect next step for certified ITIL Experts or experienced ITSM Practitioners.
easy to absorb video tutorials covering a real-world implementation approach
video tutorials, study guides and quizzes
9 hours, 41 minutes
Lessons in this training
IT service management visioning
ITSM initial wins
This non-accredited course is aimed towards experienced IT service management practitioners
Exposure to ITIL or ITIL Foundation level certification or above is recommended
150 days online access
Who's it for
This online Implementing ITSM Course is ideal for experienced IT Service Management Practitioners and Managers and those who have completed ITIL Expert study.
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The ITIL courses on this page are offered by IT Training Zone Ltd. an ATO of AXELOS Limited.
The Agile and BRM courses on this page are offered by IT Training Zone Ltd. an ATO of The APM Group Ltd