Implementing ITSM

Produced in partnership with ITIL author Randy Steinberg, this advanced course presents a proven, real-world approach to transforming your ITSM organisation.
The course includes techniques and strategies to support the experienced ITSM practitioner.

Course Overview
  • ​Study online at your own pace

  • 90 or 150 days online access

  • Includes video lessons and access to a library of downloadable resources and templates

  • Learn the essentials of ITIL and IT service management

  • Learn how to put IT service management to work in your organisation

Course Contents

This advanced level course is a perfect next step for certified ITIL Experts or experienced ITSM Practitioners.

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7 Lessons

easy to absorb video tutorials covering a real-world implementation approach

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video tutorials, study guides and quizzes

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Study duration:

9 hours, 41 minutes

Lessons in this training
  • ​IT service management visioning

  • ITSM assessment

  • ITSM planning

  • ITSM initial wins

  • ITSM design

  • ITSM transition

  • Ongoing improvement

Course Pre-requisites
  • This non-accredited course is aimed towards experienced IT service management practitioners

  • Exposure to ITIL or ITIL Foundation level certification or above is recommended

  • 150 days online access



ITIL Foundation for teams
Book group training and receive:

  • Multi-user discounts

  • Dedicated account manager

  • ​Extended study periods available

Who's it for
This online Implementing ITSM Course is ideal for experienced IT Service Management Practitioners and Managers and those who have completed ITIL Expert study.

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The ITIL courses on this page are offered by IT Training Zone Ltd. an ATO of AXELOS Limited.

The Agile and BRM courses on this page are offered by IT Training Zone Ltd. an ATO of The APM Group Ltd