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ITIL® Foundation Certification in IT Service Management

This online ITIL Foundation course is introductory level, suitable for delegates who are either new to ITIL or who have some ITIL experience and are looking to achieve certification to demonstrate this. The ITIL Foundation certification is a pre-requisite for anyone wanting to progress to intermediate level ITIL training

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Course Overview

Get ITIL Foundation certification at your own pace!


Get ITIL Foundation certified online at your own pace, at times that suit you – wholly online, this eLearning course is available on demand and provides you with the option to watch the videos as many times as you need to ensure that you fully understand the concepts before moving on.




30 or 60 days online access


30 or 60 days online access – spread the 18 hours of study over the period that best suits you. The flexibility of the on-demand learning allows you to learn at the times you’re available.




Fully accredited


ITSM Zone’s accreditation from PeopleCert for the ITIL Foundation course is your guarantee that the material is accurate and relevant to the current syllabus.




ITIL Foundation study guides and more...


Your access to online ITIL Foundation training provides you with e-Learning videos, quizzes, exercises, study tracker, study guides and official syllabus, plus official sample exams. No additional resources are required – everything that you need to understand the concepts and principles is included.




Tutor support


Tutor support is provided to all our students and is included in the course price. Our team is made up of qualified industry experts who have a wealth of knowledge and experience.




24/7 helpdesk


24/7 helpdesk on hand to help you whenever you need it. We’re proud of the support that we offer to our students, and we consistently receive an average rating of over 9/10 for the quality and speed of our support teams.




Training+ Virtual Mentor session included


Includes free 30 minute Training+ Virtual Mentor session. With over 30 mentors available, we’re confident that we can provide a mentor with the right skills and experiences to answer your questions. This session is your opportunity to set the agenda and ask the expert for the answers that you need. Learn more about virtual mentors





 
Course Contents

The Foundation level certification will offer you a general understanding of the key elements, concepts and terminology of the ITIL life cycle, including how each stage links to one another and their wider contribution to service management.

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17 Lessons

Easy to absorb lessons covering ITIL terminology, concepts, practices and value

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Includes

video tutorials, study guides and quizzes

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Study duration:

18 hours

Lessons in this training
  • Lesson 1: Introducing ITIL

  • Lesson 2: Service management & stakeholders

  • Lesson 3: Functions, roles and processes

  • Lesson 4: The service lifecycle

  • Lesson 5: Service Strategy key concepts

  • Lesson 6: Service Strategy processes

  • Lesson 7: Service Design key concepts

  • Lesson 8: Service Design processes (1)

  • Lesson 9: Service Design processes (2)

  • Lesson 10: Service Transition processes (1)

  • Lesson 11: Service Transition processes (2)

  • Lesson 12: Service Operation processes

  • Lesson 13: Service Operation functions

  • Lesson 14: CSI

  • Lesson 15: Roles

  • Lesson 16: Technology considerations

  • Lesson 17: The sample exam

Course Pre-requisites
 
  • This course does not require any existing knowledge of the ITIL framework

  • ​There are no mandatory pre-requisites for the exam

Exam Details
 
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Exam duration:

60 minutes

Exam format:

closed book, multiple choice

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Exam delivery:

online, webcam proctored. Read more here

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Exam pass mark:

65% (26/40 questions)

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Exam language:

extra time is available for non-native English speakers.

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Exam value:

2 ITIL credits

Pricing
RECOMMENDED
PACKAGE
  • 60 Days Online Access

  • Online Exam

  • Lifecycle Essentials eBook

Save £78

£509

TEAM TRAINING

ITIL Foundation for teams
Book group training and receive:

  • Multi-user discounts

  • Dedicated account manager

  • ​Extended study periods available

 
 
Who's it for
This online ITIL Foundation course is introductory level, suitable for delegates who are either new to ITIL or who have some ITIL experience and are looking to achieve certification to demonstrate this. The ITIL Foundation certification is a pre-requisite for anyone wanting to progress to intermediate level ITIL training.

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The ITIL courses on this page are offered by IT Training Zone Ltd. an ATO of AXELOS Limited.

The Agile and BRM courses on this page are offered by IT Training Zone Ltd. an ATO of The APM Group Ltd