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ITIL® Foundation Certification in IT Service Management

This online ITIL Foundation course is introductory level, suitable for delegates who are either new to ITIL or who have some ITIL experience and are looking to achieve certification to demonstrate this. The ITIL Foundation certification is a pre-requisite for anyone wanting to progress to intermediate level ITIL training

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Course Contents

The Foundation level certification will offer you a general understanding of the key elements, concepts and terminology of the ITIL life cycle, including how each stage links to one another and their wider contribution to service management.

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17 Lessons

Easy to absorb lessons covering ITIL terminology, concepts, practices and value

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Includes

video tutorials, study guides and quizzes

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Study duration:

18 hours

Lessons in this training
  • Lesson 1: Introducing ITIL

  • Lesson 2: Service management & stakeholders

  • Lesson 3: Functions, roles and processes

  • Lesson 4: The service lifecycle

  • Lesson 5: Service Strategy key concepts

  • Lesson 6: Service Strategy processes

  • Lesson 7: Service Design key concepts

  • Lesson 8: Service Design processes (1)

  • Lesson 9: Service Design processes (2)

  • Lesson 10: Service Transition processes (1)

  • Lesson 11: Service Transition processes (2)

  • Lesson 12: Service Operation processes

  • Lesson 13: Service Operation functions

  • Lesson 14: CSI

  • Lesson 15: Roles

  • Lesson 16: Technology considerations

  • Lesson 17: The sample exam

Course Pre-requisites
 
  • This course does not require any existing knowledge of the ITIL framework

  • ​There are no mandatory pre-requisites for the exam

Exam Details
 
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Exam duration:

60 minutes

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Exam format:

closed book, multiple choice

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Exam delivery:

online, webcam proctored. Read more here

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Exam pass mark:

65% (26/40 questions)

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Exam language:

extra time is available for non-native English speakers.

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Exam value:

2 ITIL credits

Pricing
RECOMMENDED
PACKAGE
  • 60 Days Online Access

  • Online Exam

  • Lifecycle Essentials eBook

Save £78

£509

TEAM TRAINING

ITIL Foundation for teams
Book group training and receive:

  • Multi-user discounts

  • Dedicated account manager

  • ​Extended study periods available

 
 
Who's it for
This online ITIL Foundation course is introductory level, suitable for delegates who are either new to ITIL or who have some ITIL experience and are looking to achieve certification to demonstrate this. The ITIL Foundation certification is a pre-requisite for anyone wanting to progress to intermediate level ITIL training.

ITIL® is a registered trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved.

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CBRM® is a registered trademark of Business Relationship Management Institute.

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VeriSM™ is a trade mark of IFDC

Agile Scrum copyright © EXIN Holding B.V. 2018. All rights reserved. 

AgilePM® is a registered trademark of Agile Business Consortium Limited. All rights reserved

The ITIL courses on this page are offered by IT Training Zone Ltd. an ATO of AXELOS Limited.

The Agile and BRM courses on this page are offered by IT Training Zone Ltd. an ATO of The APM Group Ltd