ITIL® Foundation Certification in IT Service Management
This online ITIL Foundation course is introductory level, suitable for delegates who are either new to ITIL or who have some ITIL experience and are looking to achieve certification to demonstrate this. The ITIL Foundation certification is a pre-requisite for anyone wanting to progress to intermediate level ITIL training
Get ITIL Foundation certification at your own pace!
Get ITIL Foundation certified online at your own pace, at times that suit you – wholly online, this eLearning course is available on demand and provides you with the option to watch the videos as many times as you need to ensure that you fully understand the concepts before moving on.
30 or 60 days online access
30 or 60 days online access – spread the 18 hours of study over the period that best suits you. The flexibility of the on-demand learning allows you to learn at the times you’re available.
ITSM Zone’s accreditation from PeopleCert for the ITIL Foundation course is your guarantee that the material is accurate and relevant to the current syllabus.
ITIL Foundation study guides and more...
Your access to online ITIL Foundation training provides you with e-Learning videos, quizzes, exercises, study tracker, study guides and official syllabus, plus official sample exams. No additional resources are required – everything that you need to understand the concepts and principles is included.
Tutor support is provided to all our students and is included in the course price. Our team is made up of qualified industry experts who have a wealth of knowledge and experience.
24/7 helpdesk on hand to help you whenever you need it. We’re proud of the support that we offer to our students, and we consistently receive an average rating of over 9/10 for the quality and speed of our support teams.
Training+ Virtual Mentor session included
Includes free 30 minute Training+ Virtual Mentor session. With over 30 mentors available, we’re confident that we can provide a mentor with the right skills and experiences to answer your questions. This session is your opportunity to set the agenda and ask the expert for the answers that you need. Learn more about virtual mentors
The Foundation level certification will offer you a general understanding of the key elements, concepts and terminology of the ITIL life cycle, including how each stage links to one another and their wider contribution to service management.
video tutorials, study guides and quizzes
Lessons in this training
Lesson 1: Introducing ITIL
Lesson 2: Service management & stakeholders
Lesson 3: Functions, roles and processes
Lesson 4: The service lifecycle
Lesson 5: Service Strategy key concepts
Lesson 6: Service Strategy processes
Lesson 7: Service Design key concepts
Lesson 8: Service Design processes (1)
Lesson 9: Service Design processes (2)
Lesson 10: Service Transition processes (1)
Lesson 11: Service Transition processes (2)
Lesson 12: Service Operation processes
Lesson 13: Service Operation functions
Lesson 14: CSI
Lesson 15: Roles
Lesson 16: Technology considerations
Lesson 17: The sample exam
This course does not require any existing knowledge of the ITIL framework
There are no mandatory pre-requisites for the exam
closed book, multiple choice
online, webcam proctored. Read more here
Exam pass mark:
65% (26/40 questions)
extra time is available for non-native English speakers.
2 ITIL credits
60 Days Online Access
Lifecycle Essentials eBook
Who's it for
This online ITIL Foundation course is introductory level, suitable for delegates who are either new to ITIL or who have some ITIL experience and are looking to achieve certification to demonstrate this. The ITIL Foundation certification is a pre-requisite for anyone wanting to progress to intermediate level ITIL training.
ITIL® is a registered trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved.
BRMP® is a Registered Trade Mark of Business Relationship Management Institute, Inc.
CBRM® is a registered trademark of Business Relationship Management Institute.
SIAM® is a registered trademark
VeriSM™ is a trade mark of IFDC
Agile Scrum copyright © EXIN Holding B.V. 2018. All rights reserved.
AgilePM® is a registered trademark of Agile Business Consortium Limited. All rights reserved
The ITIL courses on this page are offered by IT Training Zone Ltd. an ATO of AXELOS Limited.
The Agile and BRM courses on this page are offered by IT Training Zone Ltd. an ATO of The APM Group Ltd