ITIL 4 Training and Certification
ITIL 4 is the latest version of ITIL and it builds on the content in ITIL v3, bringing ITIL into the digital age and including more practical guidance to help organizations tailor an IT management strategy that will help them to adapt to the increasingly complex modern service environment.
ITIL 4 focusses more value, outcomes, risks and costs, plus a strong focus on continual service improvement. Many core ideas from older ITIL versions such as incident management, change management, and problem management still exist in ITIL 4, but with a much more holistic view.
Introductory Level
This course prepares delegates for the ITIL 4 Foundation exam, released in 2019.
Once you’ve completed your training, you can gain a globally recognised certification with the ITIL 4 Foundation Exam.
Specialist Level
The ITIL 4 Specialist Create, Deliver and Support module builds on the concepts introduced in ITIL 4 Foundation. CDS focuses on a practical and holistic approach to the creation and management of effective services, including the creation and improvement of value streams for new and existing services.
ITIL4 Specialist – Drive Stakeholder Value
The ITIL 4 Specialist Drive Stakeholder Value module builds on the concepts introduced in ITIL 4 Foundation. It covers all engagements and interactions between a service provider and their customers, users, suppliers and partners, focusing on the conversion of demand into value via IT-enabled services.
Professional Level
This training course and associated certification will help candidates with existing ITIL v3 certifications transition to the ITIL 4 Managing Professional (MP) status.
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The ITIL courses on this page are offered by IT Training Zone Ltd. an ATO of AXELOS Limited.
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