ITIL Continual Service Improvement Course
The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes.
The CSI course covers principles and processes that allow service providers to identify, prioritise and implement improvements to their services.
Get CSI certification at your own pace!
Get Continual Service Improvement certified online at your own pace, at times that suit you – wholly online, this eLearning course is available on demand and provides you with the option to watch the videos as many times as you need to ensure that you fully understand the concepts before moving on.
90 or 150 days online access
90 or 150 days online access – spread the 21 hours of study over the period that best suits you. The flexibility of the on-demand learning allows you to learn at the times you’re available.
ITSM Zone’s accreditation from PeopleCert for this course is your guarantee that the material is accurate and relevant to the current syllabus.
ITIL CSI study guides and more...
Your access to online CSI training provides you with e-Learning videos, quizzes, exercises, study tracker, study guides and official syllabus, plus official sample exams. No additional resources are required – everything that you need to understand the concepts and principles is included.
Tutor support is provided to all our students and is included in the course price. Our team is made up of qualified industry experts who have a wealth of knowledge and experience.
24/7 helpdesk on hand to help you whenever you need it. We’re proud of the support that we offer to our students, and we consistently receive an average rating of over 9/10 for the quality and speed of our support teams.
Training+ Virtual Mentor session included
Includes free 30 minute Training+ Virtual Mentor session. With over 30 mentors available, we’re confident that we can provide a mentor with the right skills and experiences to answer your questions. This session is your opportunity to set the agenda and ask the expert for the answers that you need. Learn more about virtual mentors
This Intermediate level certification will offer you an introduction to Continual Service Improvement, Continual Service Improvement principles and Continual Service Improvement processes:
easy to absorb lessons covering ITIL terminology, structure, concepts and processes
video tutorials, study guides and quizzes
21 hours self-study with the CSI core volume is recommended
Lessons in this training
CSI Course Introduction
Lesson 1 – Foundation Review Lesson
Lesson 2 – Service Management as a Practice
Lesson 3 – Introduction to CSI
Lesson 4 – CSI Principles Part 1
Lesson 5 – CSI Principles Part 2
Lesson 6 – The 7 Step Improvement Process
Lesson 7 – CSI Through the Lifecycle
Lesson 8 – Service Measurement
Lesson 9 – Metrics and Measurement
Lesson 10 – Return on Investment and the Business Case
Lesson 11 – Reporting, Service Level Management and the Business
Lesson 12 – Assessments and Benchmarking
Lesson 13 – Measurement and Reporting Frameworks and the Deming Cycle
Lesson 14 – Supporting Methods and Techniques
Lesson 15 – Organising for CSI
Lesson 16 – Critical Success Factors, Challenges and Risks
Lesson 17 – Implementing CSI
Lesson 18 – Technology Considerations
Lesson 19 – the Sample Exam
Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
21 hours of study via an accredited training solution – confirmed by your course completion certificate
2 years IT experience is desirable
21 hours of self-study using the Service Transition core volume is recommended
closed book, multiple choice
online, webcam proctored. Read more here
Exam pass mark:
70% (28/40 marks across 8 questions)
extra time is available for non-native English speakers.
3 ITIL credits
90 days access + Exam + eBook
90 Days Online Access
SD - Core volume online access
Who's it for
Recommended for Project Managers, Data Center Management, Data and Networks Managers, Operations Managers and anyone working in Development, Testing, QA, Change and Configuration or Asset Management
Trusted, Awarded & Accredited
Fully accredited to ensure we provide the highest possible standards in learning
ITIL® is a registered trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved.
BRMP® is a Registered Trade Mark of Business Relationship Management Institute, Inc.
CBRM® is a registered trademark of Business Relationship Management Institute.
SIAM® is a registered trademark
VeriSM™ is a trade mark of IFDC
Agile Scrum copyright © EXIN Holding B.V. 2018. All rights reserved.
AgilePM® is a registered trademark of Agile Business Consortium Limited. All rights reserved
The ITIL courses on this page are offered by IT Training Zone Ltd. an ATO of AXELOS Limited.
The Agile and BRM courses on this page are offered by IT Training Zone Ltd. an ATO of The APM Group Ltd