ITIL ​​Expert Package

The online ITIL Expert program is the low cost, high quality path to ITIL Expert. Study over a 12 month period, with full access to all courses during that time. Get access to our exclusive community of delegates, all working toward Expert together.
This package includes the foundation course and all the lifecycle and capability courses.

Course Contents

The ITIL Expert Program includes the ITIL Foundation, Service Operation, Service Design,Service Transition, Service Strategy, Continual Service Improvement and Managing Across theLifecycle – which will provide you with the credits you need to be a certified ITIL Expert.

The program also includes access to Planning, Protection & Optimisation, Service Offerings &Agreements, Operational Support & Analysis and Release, Control & Validation courses, allowing you a further opportunity to expand your learning.

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12 Courses

with easy to absorb lessons covering ITIL terminology, structure, concepts and processes

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video tutorials, study guides and quizzes

Lessons in this training
  • ITIL Foundation Course (2 Credits)

  • Service Operation Course (3 credits)

  • Service Design Course (3 credits)

  • Service Transition Course (3 credits)

  • Service Strategy Course (3 credits)

  • Continual Service Improvement Course (3 credits)

  • Managing Across the Lifecycle Course (5 credits)

  • Planning, Protection & Optimisation Course (4 credits)

  • Service Offerings & Agreements Course (4 credits)

  • Operational Support & Analysis Course (4 credits)

  • Release, Control & Validation Course (4 credits)

  • BONUS – Implementing ITSM Course also included

This program is heavily discounted, so it is also cost effective for students who hold one or more ITIL intermediate qualifications, who want to top up to ITIL Expert. Simply take the courses required to give you the 17 credits needed to take the MALC course and exam to certify as an ITIL Expert.

Alternatively, if you hold V3 intermediate qualifications and you would like to use these to transition to ITIL 4 Managing Professional, then the Fast Track to ITIL MP course could be for you. This program allows you to gain the 17 ITIL v3 credits that are pre-requisite to taking the new Transition to ITIL Managing Professional qualification.

Course Pre-requisites
  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge) before progressing to the Intermediate courses.

  • Students must hold a minimum of 15 credits from Intermediate courses before progressing onto MALC

  • Additional self-study using the ITIL core volumes is recommended

Exam Details
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Exam duration:

90 minutes for Intermediates, 120 minutes for MALC

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Exam format:

closed book, multiple choice

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Exam delivery:

online, webcam proctored. Read more here

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Exam pass mark:

Intermediate exams 70% (28/40 marks across 8 questions), MALC 70% (35/50 marks across 10 questions)

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Exam language:

extra time is available for non-native English speakers.

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Exam value:

38 ITIL credits (2 from Foundation, 31 from Intermediates and 5 from MALC)

  • ​365 days access to ALL courses

  • this package includes 1 Intermediate Exam



ITIL Foundation for teams
Book group training and receive:

  • Multi-user discounts

  • Dedicated account manager

  • ​Extended study periods available

Who's it for
The ITIL Expert certification scheme is for professionals who want to demonstrate sound knowledge of the ITIL Service Lifecycle, usually at or advancing into higher managerial levels.
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ITIL® is a registered trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved.

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Agile Scrum copyright © EXIN Holding B.V. 2018. All rights reserved. 

AgilePM® is a registered trademark of Agile Business Consortium Limited. All rights reserved

The ITIL courses on this page are offered by IT Training Zone Ltd. an ATO of AXELOS Limited.

The Agile and BRM courses on this page are offered by IT Training Zone Ltd. an ATO of The APM Group Ltd