ITIL-Managing-Across-The-Lifecycle-Cours

ITIL Managing Across The Lifecycle Course

Managing Across the Lifecycle is the final capstone course required to reach ITIL Expert status.
The course looks at using ITIL processes and practices across the lifecycle. It includes the application and integration of service management processes and provides skills that can be used to deliver value in your organisation.

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Course Contents

The MALC exam is based around a case study. The case study you will use during the exam is provided as part of your course material.

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8 Modules

8 Modules, divided into easy to absorb lessons

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Includes

video tutorials, study guides and quizzes

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Study duration:

30 hours mandatory study, also 28 hours self-study with the syllabus and ITIL core volumes is recommended

Lessons in this training
  • Introduction to Managing Across the Lifecycle

  • Module 1 – Service Lifecycle Key Concepts

    • Module 1 – Lesson 1 – Services and Service Management

    • Module 1 – Lesson 2 – The Service Lifecycle

    • Module 1 – Lesson 3 – Service Value across the Lifecycle

    • Module 1 – Lesson 4 – Organising for Service Management

    • Module 1 – Lesson 5 – Risk and Knowledge Sharing

  • Module 2 – Communication and Stakeholder Management

    • Module 2 – Lesson 1 – Business Relationship Management

    • Module 2 – Lesson 2 – Stakeholder Management ​&Communication

    • Module 2 – Lesson 3 – Communication Across the Lifecycle

  • Module 3 – Process Integration across the Lifecycle

    • Module 3 – Lesson 1 – The Service Lifecycle

    • Module 3 – Lesson 2 – Service Strategy Processes

    • Module 3 – Lesson 3 – Service Design Processes

    • Module 3 – Lesson 4 – Service Transition Processes

    • Module 3 – Lesson 5 – Service Operation Processes

    • Module 3 – Lesson 6 – CSI Processes

    • Module 3 – Lesson 7 – Inputs and Outputs

  • Module 4 – Management Services across the Lifestyle

    • Module 4 – Lesson 1 – Identification of Requirements

    • Module 4 – Lesson 2 – The Service Design Package

    • Module 4 – Lesson 3 – Managing Cross-Lifecycle Processes

    • Module 4 – Lesson 4 – Identifying Service Improvements

    • Module 4 – Lesson 5 – Challenges, Critical Success Factors and Risks

  • Module 5 – Governance and Organization

    • Module 5 – Lesson 1 – Governance

    • Module 5 – Lesson 2 – Organizational Structure, Skills ​& Competence

    • Module 5 – Lesson 3 – Service Provider Types and Service Strategies

  • Module 6 – Measurement

    • Module 6 – Lesson 1 – Determining and Using Metrics

    • Module 6 – Lesson 2 – Designing a Measurement Framework

    • Module 6 – Lesson 3 – Monitoring and Control Systems

  • Module 7 – Implementing and Improving Service Management

    • Module 7 – Lesson 1 – Implementing Service Management

    • Module 7 – Lesson 2 – Assessing Service Management

    • Module 7 – Lesson 3 – Benchmarking

    • Module 7 – Lesson 4 – Improving Service Management

    • Module 7 – Lesson 5 – Service Economics

    • Module 7 – Lesson 6 – The Service Management Business Case

    • Module 7 – Lesson 7 – Stakeholder Change Management

  • Module 8 – The Sample Exam

Course Pre-requisites
 
  • Delegates must hold 17 credits, including:

  • The ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)

  • 15 credits from the ITIL Intermediate courses

  • 30 hours of study via an accredited training solution – confirmed by your course completion certificate

  • 28 hours of self-study using the syllabus and ITIL core volumes is recommended

Exam Details
 
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Exam duration:

120 minutes

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Exam format:

closed book, multiple choice

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Exam delivery:

online, webcam proctored. Read more here

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Exam pass mark:

70% (35/50 marks across 10 questions)

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Exam language:

extra time is available for non-native English speakers.

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Exam value:

5 ITIL credits

Pricing
RECOMMENDED
PACKAGE
  • ​90 days access + Exam + eBook

  • 90 Days Online Access

  • Online Exam

  • Core volume online access (full set)

Save £79

£1348

TEAM TRAINING

ITIL Foundation for teams
Book group training and receive:

  • Multi-user discounts

  • Dedicated account manager

  • ​Extended study periods available

 
 
Who's it for
This course is for anyone who require a business and management level understanding of the entire ITIL service lifecycle and how it may be utilised to optimise the quality of IT service provision within an organisation.
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