ITIL-Planning-Protection-Optimisation-Co

ITIL ​​Planning, Protection and Operation Course

The Planning, Protection and Optimization (PPO) module is one of the certifications in the ITIL® Service Capability stream. This course focuses on the application of Planning, Protection and Optimization practices in order to optimise capacity, availability, IT service continuity, information security and demand management.

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Course Contents

This Intermediate level certification will offer you an introduction to Planning, Protection and Optimization processes

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8 Modules

divided into easy to absorb lessons

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Includes

video tutorials, study guides and quizzes

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Study duration:

30 hours mandatory study, also 12 hours self-study with the Service Design and Service Strategy core volumes is recommended

Lessons in this training
  • Introduction to Planning, Protection and Optimisation

  • Module 1 – Introduction to Planning, Protection and Optimisation

    • Module 1 – Lesson 1 – Core Concepts and Terminology

    • Module 1 – Lesson 2 – Service Design Basics

  • Module 2 – Demand Management

    • Module 2 – Lesson 1 – Demand Management Process Overview

    • Module 2 – Lesson 2 – Policies, Principles and Basic Concepts

    • Module 2 – Lesson 3 – Process Activities, Methods and Techniques

    • Module 2 – Lesson 4 – Developing Differentiated Offerings

    • Module 2 – Lesson 5 – Process Management

  • Module 3 – Capacity Management

    • Module 3 – Lesson 1 – Capacity Management Process Overview

    • Module 3 – Lesson 2 – The Capacity Management Sub-Processes

    • Module 3 – Lesson 3 – Underpinning Activities

    • Module 3 – Lesson 4 – Further Process Activities

    • Module 3 – Lesson 5 – Process Management

  • Module 4 – Availability Management

    • Module 4 – Lesson 1 – Process Overview

    • Module 4 – Lesson 2 – Policies, Principles and Basic Concepts

    • Module 4 – Lesson 3 – Reactive Process Activities Part 1

    • Module 4 – Lesson 4 – Reactive Process Activities Part 2

    • Module 4 – Lesson 5 – Proactive Process Activities Part 1

    • Module 4 – Lesson 6 – Proactive Process Activities Part 2

    • Module 4 – Lesson 7 – Proactive Process Activities Part 3

    • Module 4 – Lesson 8 – Process Management

  • Module 5 – Information Security Management

    • Module 5 – Lesson 1 – Process Overview

    • Module 5 – Lesson 2 – Policies, Principles and Basic Concepts

    • Module 5 – Lesson 3 – Activities, Methods and Techniques

    • Module 5 – Lesson 4 – Process Management

  • Module 6 – IT Service Continuity Management

    • Module 6 – Lesson 1 – Process Overview

    • Module 6 – Lesson 2 – The ITSC Lifecycle Part 1 – Initiation

    • Module 6 – Lesson 3 – The ITSC Lifecycle Part 2 – Requirements & Strategy

    • Module 6 – Lesson 4 – The ITSC Lifecycle Part 3 – Implementation

    • Module 6 – Lesson 5 – The ITSC Lifecycle Part 4 – Ongoing Operation

    • Module 6 – Lesson 6 – Process Management

  • Module 7 – Technology and Implementation

    • Module 7 – Lesson 1 – Generic Technology Requirements

    • Module 7 – Lesson 2 – Technology and Tool Evaluation

    • Module 7 – Lesson 3 – Planning & Implementing Service Management Technology

    • Module 7 – Lesson 4 – Service Management Implementation

    • Module 7 – Lesson 5 – Lifecycle Challenges, Critical Success Factors & Risks

    • Module 7 – Lesson 6 – Designing Technology Architectures

  • Module 8 – The Sample Exam

Course Pre-requisites
 
  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)

  • ​30 hours of study via an accredited training solution – confirmed by your course completion certificate

  • 2 years IT experience is desirable

  • 12 hours of self-study using the Service Strategy and Service Design core volumes is recommended

Exam Details
 
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Exam duration:

90 minutes

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Exam format:

closed book, multiple choice

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Exam delivery:

online, webcam proctored. Read more here

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Exam pass mark:

70% (28/40 marks across 8 questions)

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Exam language:

extra time is available for non-native English speakers.

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Exam value:

4 ITIL credits

Pricing
RECOMMENDED
PACKAGE
  • 90 Days Online Access + eBook

  • Online Exam

  • SS - Core volume online access

  • SD - Core volume online access

Save £79

£969

TEAM TRAINING

ITIL Foundation for teams
Book group training and receive:

  • Multi-user discounts

  • Dedicated account manager

  • ​Extended study periods available

 
 
Who's it for
Recommended for anyone working in Operations / Live Service or design and development, plus Program and Project Managers, QMS Managers and Service Delivery Managers
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