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ITIL Service Design Course

The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes.
The Service Design course looks at principles and processes allowing service providers to create services that are relevant for the needs of the business at the current time and into the future, without the need for further re-work.

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Course Overview

Get Service Strategy certification at your own pace!


Get Service Design certified online at your own pace, at times that suit you – wholly online, this eLearning course is available on demand and provides you with the option to watch the videos as many times as you need to ensure that you fully understand the concepts before moving on.




90 or 150 days online access


90 or 150 days online access – spread the 21 hours of study over the period that best suits you. The flexibility of the on-demand learning allows you to learn at the times you’re available.




Fully accredited


ITSM Zone’s accreditation from PeopleCert for this course is your guarantee that the material is accurate and relevant to the current syllabus.




ITIL SD study guides and more...


Your access to online SD training provides you with e-Learning videos, quizzes, exercises, study tracker, study guides and official syllabus, plus official sample exams. No additional resources are required – everything that you need to understand the concepts and principles is included.




Tutor support


Tutor support is provided to all our students and is included in the course price. Our team is made up of qualified industry experts who have a wealth of knowledge and experience.




24/7 helpdesk


24/7 helpdesk on hand to help you whenever you need it. We’re proud of the support that we offer to our students, and we consistently receive an average rating of over 9/10 for the quality and speed of our support teams.




Training+ Virtual Mentor session included


Includes free 30 minute Training+ Virtual Mentor session. With over 30 mentors available, we’re confident that we can provide a mentor with the right skills and experiences to answer your questions. This session is your opportunity to set the agenda and ask the expert for the answers that you need. Learn more about virtual mentors





 
Course Contents

This Intermediate level certification will offer you an introduction to Service Design, Service Design principles and Service Design processes

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19 Lessons

easy to absorb lessons covering ITIL terminology, structure, concepts and processes

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Includes

video tutorials, study guides and quizzes

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Study duration:

21 hours self-study with the Service Operation core volume is recommended

Lessons in this training
  • Service Design Course Introduction

  • Lesson 1 – Foundation Review

  • Lesson 2 – Service Management as a Practice

  • Lesson 3 – Introduction to Service Design

  • Lesson 4 – Service Design Principles

  • Lesson 5 – The 5 Design Aspects

  • Lesson 6 – Business Service Management and Service Oriented Architecture

  • Lesson 7 – Service Catalogue Management

  • Lesson 8 – Service Level Management

  • Lesson 9 – Capacity Management

  • Lesson 10 – Availability Management

  • Lesson 11 – IT Service Continuity Management

  • Lesson 12 – Information Security Management

  • Lesson 13 – Supplier Management

  • Lesson 14 – Design Coordination

  • Lesson 15 – Service Design Technology Related Activities

  • Lesson 16 – Organising for Service Design

  • Lesson 17 – Consideration of Technology

  • Lesson 18 – Implementation and Improvement

  • Lesson 19 – The Sample Exam

Course Pre-requisites
 
  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)

  • 21 hours of study via an accredited training solution – confirmed by your course completion certificate

  • 2 years IT experience is desirable

  • 21 hours of self-study using the Service Transition core volume is recommended

Exam Details
 
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Exam duration:

90 minutes

Exam format:

closed book, multiple choice

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Exam delivery:

online, webcam proctored. Read more here

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Exam pass mark:

70% (28/40 marks across 8 questions)

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Exam language:

extra time is available for non-native English speakers.

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Exam value:

3 ITIL credits

Pricing
RECOMMENDED
PACKAGE
  • ​90 days access + Exam + eBook

  • 90 Days Online Access

  • Online Exam

  • SD - Core volume online access

Save £79

£869

TEAM TRAINING

ITIL Foundation for teams
Book group training and receive:

  • Multi-user discounts

  • Dedicated account manager

  • ​Extended study periods available

 
 
Who's it for
Recommended for Project Managers, Data Center Management, Data and Networks Managers, Operations Managers and anyone working in Development, Testing, QA, Change and Configuration or Asset Management
Trusted, Awarded & Accredited
​Fully accredited to ensure we provide the highest possible standards in learning

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