ITIL Service Design Course
The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes.
The Service Design course looks at principles and processes allowing service providers to create services that are relevant for the needs of the business at the current time and into the future, without the need for further re-work.
Get Service Strategy certification at your own pace!
Get Service Design certified online at your own pace, at times that suit you – wholly online, this eLearning course is available on demand and provides you with the option to watch the videos as many times as you need to ensure that you fully understand the concepts before moving on.
90 or 150 days online access
90 or 150 days online access – spread the 21 hours of study over the period that best suits you. The flexibility of the on-demand learning allows you to learn at the times you’re available.
ITSM Zone’s accreditation from PeopleCert for this course is your guarantee that the material is accurate and relevant to the current syllabus.
ITIL SD study guides and more...
Your access to online SD training provides you with e-Learning videos, quizzes, exercises, study tracker, study guides and official syllabus, plus official sample exams. No additional resources are required – everything that you need to understand the concepts and principles is included.
Tutor support is provided to all our students and is included in the course price. Our team is made up of qualified industry experts who have a wealth of knowledge and experience.
24/7 helpdesk on hand to help you whenever you need it. We’re proud of the support that we offer to our students, and we consistently receive an average rating of over 9/10 for the quality and speed of our support teams.
Training+ Virtual Mentor session included
Includes free 30 minute Training+ Virtual Mentor session. With over 30 mentors available, we’re confident that we can provide a mentor with the right skills and experiences to answer your questions. This session is your opportunity to set the agenda and ask the expert for the answers that you need. Learn more about virtual mentors
This Intermediate level certification will offer you an introduction to Service Design, Service Design principles and Service Design processes
easy to absorb lessons covering ITIL terminology, structure, concepts and processes
video tutorials, study guides and quizzes
21 hours self-study with the Service Operation core volume is recommended
Lessons in this training
Service Design Course Introduction
Lesson 1 – Foundation Review
Lesson 2 – Service Management as a Practice
Lesson 3 – Introduction to Service Design
Lesson 4 – Service Design Principles
Lesson 5 – The 5 Design Aspects
Lesson 6 – Business Service Management and Service Oriented Architecture
Lesson 7 – Service Catalogue Management
Lesson 8 – Service Level Management
Lesson 9 – Capacity Management
Lesson 10 – Availability Management
Lesson 11 – IT Service Continuity Management
Lesson 12 – Information Security Management
Lesson 13 – Supplier Management
Lesson 14 – Design Coordination
Lesson 15 – Service Design Technology Related Activities
Lesson 16 – Organising for Service Design
Lesson 17 – Consideration of Technology
Lesson 18 – Implementation and Improvement
Lesson 19 – The Sample Exam
Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
21 hours of study via an accredited training solution – confirmed by your course completion certificate
2 years IT experience is desirable
21 hours of self-study using the Service Transition core volume is recommended
closed book, multiple choice
online, webcam proctored. Read more here
Exam pass mark:
70% (28/40 marks across 8 questions)
extra time is available for non-native English speakers.
3 ITIL credits
90 days access + Exam + eBook
90 Days Online Access
SD - Core volume online access
Who's it for
Recommended for Project Managers, Data Center Management, Data and Networks Managers, Operations Managers and anyone working in Development, Testing, QA, Change and Configuration or Asset Management
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