ITIL Service Design Course
The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes.
The Service Design course looks at principles and processes allowing service providers to create services that are relevant for the needs of the business at the current time and into the future, without the need for further re-work.
Course Contents
This Intermediate level certification will offer you an introduction to Service Design, Service Design principles and Service Design processes
19 Lessons
easy to absorb lessons covering ITIL terminology, structure, concepts and processes
Includes
video tutorials, study guides and quizzes
Study duration:
21 hours self-study with the Service Operation core volume is recommended
Lessons in this training
-
Service Design Course Introduction
-
Lesson 1 – Foundation Review
-
Lesson 2 – Service Management as a Practice
-
Lesson 3 – Introduction to Service Design
-
Lesson 4 – Service Design Principles
-
Lesson 5 – The 5 Design Aspects
-
Lesson 6 – Business Service Management and Service Oriented Architecture
-
Lesson 7 – Service Catalogue Management
-
Lesson 8 – Service Level Management
-
Lesson 9 – Capacity Management
-
Lesson 10 – Availability Management
-
Lesson 11 – IT Service Continuity Management
-
Lesson 12 – Information Security Management
-
Lesson 13 – Supplier Management
-
Lesson 14 – Design Coordination
-
Lesson 15 – Service Design Technology Related Activities
-
Lesson 16 – Organising for Service Design
-
Lesson 17 – Consideration of Technology
-
Lesson 18 – Implementation and Improvement
-
Lesson 19 – The Sample Exam
Course Pre-requisites
-
Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
-
21 hours of study via an accredited training solution – confirmed by your course completion certificate
-
2 years IT experience is desirable
-
21 hours of self-study using the Service Transition core volume is recommended
Exam Details
Exam duration:
90 minutes
Exam format:
closed book, multiple choice
Exam delivery:
online, webcam proctored. Read more here
Exam pass mark:
70% (28/40 marks across 8 questions)
Exam language:
extra time is available for non-native English speakers.
Exam value:
3 ITIL credits
Pricing
RECOMMENDED
PACKAGE
-
90 days access + Exam + eBook
-
90 Days Online Access
-
Online Exam
-
SD - Core volume online access
Save £79
£869
TEAM TRAINING
ITIL Foundation for teams
Book group training and receive:
-
Multi-user discounts
-
Dedicated account manager
-
Extended study periods available
Who's it for
Recommended for Project Managers, Data Center Management, Data and Networks Managers, Operations Managers and anyone working in Development, Testing, QA, Change and Configuration or Asset Management
Trusted, Awarded & Accredited
Fully accredited to ensure we provide the highest possible standards in learning
ITIL® is a registered trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved.
BRMP® is a Registered Trade Mark of Business Relationship Management Institute, Inc.
CBRM® is a registered trademark of Business Relationship Management Institute.
SIAM® is a registered trademark
VeriSM™ is a trade mark of IFDC
Agile Scrum copyright © EXIN Holding B.V. 2018. All rights reserved.
AgilePM® is a registered trademark of Agile Business Consortium Limited. All rights reserved
The ITIL courses on this page are offered by IT Training Zone Ltd. an ATO of AXELOS Limited.
The Agile and BRM courses on this page are offered by IT Training Zone Ltd. an ATO of The APM Group Ltd