ITIL Service Design Course
The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes.
The Service Design course looks at principles and processes allowing service providers to create services that are relevant for the needs of the business at the current time and into the future, without the need for further re-work.
This Intermediate level certification will offer you an introduction to Service Design, Service Design principles and Service Design processes
easy to absorb lessons covering ITIL terminology, structure, concepts and processes
video tutorials, study guides and quizzes
21 hours self-study with the Service Operation core volume is recommended
Lessons in this training
Service Design Course Introduction
Lesson 1 – Foundation Review
Lesson 2 – Service Management as a Practice
Lesson 3 – Introduction to Service Design
Lesson 4 – Service Design Principles
Lesson 5 – The 5 Design Aspects
Lesson 6 – Business Service Management and Service Oriented Architecture
Lesson 7 – Service Catalogue Management
Lesson 8 – Service Level Management
Lesson 9 – Capacity Management
Lesson 10 – Availability Management
Lesson 11 – IT Service Continuity Management
Lesson 12 – Information Security Management
Lesson 13 – Supplier Management
Lesson 14 – Design Coordination
Lesson 15 – Service Design Technology Related Activities
Lesson 16 – Organising for Service Design
Lesson 17 – Consideration of Technology
Lesson 18 – Implementation and Improvement
Lesson 19 – The Sample Exam
Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
21 hours of study via an accredited training solution – confirmed by your course completion certificate
2 years IT experience is desirable
21 hours of self-study using the Service Transition core volume is recommended
closed book, multiple choice
online, webcam proctored. Read more here
Exam pass mark:
70% (28/40 marks across 8 questions)
extra time is available for non-native English speakers.
3 ITIL credits
90 days access + Exam + eBook
90 Days Online Access
SD - Core volume online access
Who's it for
Recommended for Project Managers, Data Center Management, Data and Networks Managers, Operations Managers and anyone working in Development, Testing, QA, Change and Configuration or Asset Management
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The ITIL courses on this page are offered by IT Training Zone Ltd. an ATO of AXELOS Limited.
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