ITIL Service Design Course

The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes.
The Service Design course looks at principles and processes allowing service providers to create services that are relevant for the needs of the business at the current time and into the future, without the need for further re-work.

Course Contents

This Intermediate level certification will offer you an introduction to Service Design, Service Design principles and Service Design processes

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19 Lessons

easy to absorb lessons covering ITIL terminology, structure, concepts and processes

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video tutorials, study guides and quizzes

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Study duration:

21 hours self-study with the Service Operation core volume is recommended

Lessons in this training
  • Service Design Course Introduction

  • Lesson 1 – Foundation Review

  • Lesson 2 – Service Management as a Practice

  • Lesson 3 – Introduction to Service Design

  • Lesson 4 – Service Design Principles

  • Lesson 5 – The 5 Design Aspects

  • Lesson 6 – Business Service Management and Service Oriented Architecture

  • Lesson 7 – Service Catalogue Management

  • Lesson 8 – Service Level Management

  • Lesson 9 – Capacity Management

  • Lesson 10 – Availability Management

  • Lesson 11 – IT Service Continuity Management

  • Lesson 12 – Information Security Management

  • Lesson 13 – Supplier Management

  • Lesson 14 – Design Coordination

  • Lesson 15 – Service Design Technology Related Activities

  • Lesson 16 – Organising for Service Design

  • Lesson 17 – Consideration of Technology

  • Lesson 18 – Implementation and Improvement

  • Lesson 19 – The Sample Exam

Course Pre-requisites
  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)

  • 21 hours of study via an accredited training solution – confirmed by your course completion certificate

  • 2 years IT experience is desirable

  • 21 hours of self-study using the Service Transition core volume is recommended

Exam Details
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Exam duration:

90 minutes

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Exam format:

closed book, multiple choice

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Exam delivery:

online, webcam proctored. Read more here

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Exam pass mark:

70% (28/40 marks across 8 questions)

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Exam language:

extra time is available for non-native English speakers.

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Exam value:

3 ITIL credits

  • ​90 days access + Exam + eBook

  • 90 Days Online Access

  • Online Exam

  • SD - Core volume online access

Save £79



ITIL Foundation for teams
Book group training and receive:

  • Multi-user discounts

  • Dedicated account manager

  • ​Extended study periods available

Who's it for
Recommended for Project Managers, Data Center Management, Data and Networks Managers, Operations Managers and anyone working in Development, Testing, QA, Change and Configuration or Asset Management
Trusted, Awarded & Accredited
​Fully accredited to ensure we provide the highest possible standards in learning

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The ITIL courses on this page are offered by IT Training Zone Ltd. an ATO of AXELOS Limited.

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