ITIL Service Operation Course
The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes.
The Service Operation course covers principles and processes that allow service providers to maintain stable live services and support their customers and end users.
Course Contents
This Intermediate level certification will offer you an introduction to Service Operation, Operation principles and Operation processes.
11 Lessons
easy to absorb lessons covering ITIL terminology, structure, concepts and processes
Includes
video tutorials, study guides and quizzes
Study duration:
21 hours self-study with the Service Operation core volume is recommended
Lessons in this training
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Introduction to Service Operation
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Lesson 1 – Foundation Review
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Lesson 2 – Introduction to Service Operation
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Lesson 3 – Service Operation Principles
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Lesson 4 – Service Operation Processes
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Lesson 5 – Service Operation Through the Lifecycle
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Lesson 6 – Common Operational Activities
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Lesson 7 – Organising Service Operation
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Lesson 8 – Technology Considerations
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Lesson 9 – Implementation Considerations
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Lesson 10 – Challenges, Critical Success Factors and Risks
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Lesson 11 – The Sample Exam
Course Pre-requisites
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Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
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21 hours of study via an accredited training solution – confirmed by your course completion certificate
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2 years IT experience is desirable
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21 hours of self-study using the Service Transition core volume is recommended
Exam Details
Exam duration:
90 minutes
Exam format:
closed book, multiple choice
Exam delivery:
online, webcam proctored. Read more here
Exam pass mark:
70% (28/40 marks across 8 questions)
Exam language:
extra time is available for non-native English speakers.
Exam value:
3 ITIL credits
Pricing
RECOMMENDED
PACKAGE
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90 days access + Exam + eBook
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90 Days Online Access
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Online Exam
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SS - Core volume online access
Save £79
£869
TEAM TRAINING
ITIL Foundation for teams
Book group training and receive:
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Multi-user discounts
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Dedicated account manager
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Extended study periods available
Who's it for
Recommended for Project Managers, Data Center Management, Data and Networks Managers, Operations Managers and anyone working in Development, Testing, QA, Change and Configuration or Asset Management
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