ITIL-Service-Operation-Course.jpg

ITIL Service Operation Course

The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes.
The Service Operation course covers principles and processes that allow service providers to maintain stable live services and support their customers and end users.

ITSM_Zone_Course_Conductor_Leader_Badge_
 
 
Course Contents

This Intermediate level certification will offer you an introduction to Service Operation, Operation principles and Operation processes.

Annotation 2020-04-30 193715.png

11 Lessons

easy to absorb lessons covering ITIL terminology, structure, concepts and processes

Annotation 2020-04-30 194215.png

Includes

video tutorials, study guides and quizzes

Annotation 2020-04-30 194437.png

Study duration:

21 hours self-study with the Service Operation core volume is recommended

Lessons in this training
  • Introduction to Service Operation

  • Lesson 1 – Foundation Review

  • Lesson 2 – Introduction to Service Operation

  • Lesson 3 – Service Operation Principles

  • Lesson 4 – Service Operation Processes

  • Lesson 5 – Service Operation Through the Lifecycle

  • Lesson 6 – Common Operational Activities

  • Lesson 7 – Organising Service Operation

  • Lesson 8 – Technology Considerations

  • Lesson 9 – Implementation Considerations

  • Lesson 10 – Challenges, Critical Success Factors and Risks

  • Lesson 11 – The Sample Exam

Course Pre-requisites
 
  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)

  • 21 hours of study via an accredited training solution – confirmed by your course completion certificate

  • 2 years IT experience is desirable

  • 21 hours of self-study using the Service Transition core volume is recommended

Exam Details
 
Annotation 2020-04-30 194437.png

Exam duration:

90 minutes

Annotation 2020-04-30 194424.png

Exam format:

closed book, multiple choice

Annotation 2020-04-30 194408.png

Exam delivery:

online, webcam proctored. Read more here

Annotation 2020-04-30 194309.png

Exam pass mark:

70% (28/40 marks across 8 questions)

Annotation 2020-04-30 194243.png

Exam language:

extra time is available for non-native English speakers.

Annotation 2020-04-30 194243.png

Exam value:

3 ITIL credits

Pricing
RECOMMENDED
PACKAGE
  • ​90 days access + Exam + eBook

  • 90 Days Online Access

  • Online Exam

  • SS - Core volume online access

Save £79

£869

TEAM TRAINING

ITIL Foundation for teams
Book group training and receive:

  • Multi-user discounts

  • Dedicated account manager

  • ​Extended study periods available

 
 
Who's it for
Recommended for Project Managers, Data Center Management, Data and Networks Managers, Operations Managers and anyone working in Development, Testing, QA, Change and Configuration or Asset Management
Trusted, Awarded & Accredited
​Fully accredited to ensure we provide the highest possible standards in learning

ITIL® is a registered trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved.

BRMP® is a Registered Trade Mark of Business Relationship Management Institute, Inc.

CBRM® is a registered trademark of Business Relationship Management Institute.

SIAM® is a registered trademark 

VeriSM™ is a trade mark of IFDC

Agile Scrum copyright © EXIN Holding B.V. 2018. All rights reserved. 

AgilePM® is a registered trademark of Agile Business Consortium Limited. All rights reserved

The ITIL courses on this page are offered by IT Training Zone Ltd. an ATO of AXELOS Limited.

The Agile and BRM courses on this page are offered by IT Training Zone Ltd. an ATO of The APM Group Ltd