ITIL Service Operation Course
The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes.
The Service Operation course covers principles and processes that allow service providers to maintain stable live services and support their customers and end users.
This Intermediate level certification will offer you an introduction to Service Operation, Operation principles and Operation processes.
easy to absorb lessons covering ITIL terminology, structure, concepts and processes
video tutorials, study guides and quizzes
21 hours self-study with the Service Operation core volume is recommended
Lessons in this training
Introduction to Service Operation
Lesson 1 – Foundation Review
Lesson 2 – Introduction to Service Operation
Lesson 3 – Service Operation Principles
Lesson 4 – Service Operation Processes
Lesson 5 – Service Operation Through the Lifecycle
Lesson 6 – Common Operational Activities
Lesson 7 – Organising Service Operation
Lesson 8 – Technology Considerations
Lesson 9 – Implementation Considerations
Lesson 10 – Challenges, Critical Success Factors and Risks
Lesson 11 – The Sample Exam
Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
21 hours of study via an accredited training solution – confirmed by your course completion certificate
2 years IT experience is desirable
21 hours of self-study using the Service Transition core volume is recommended
closed book, multiple choice
online, webcam proctored. Read more here
Exam pass mark:
70% (28/40 marks across 8 questions)
extra time is available for non-native English speakers.
3 ITIL credits
90 days access + Exam + eBook
90 Days Online Access
SS - Core volume online access
Who's it for
Recommended for Project Managers, Data Center Management, Data and Networks Managers, Operations Managers and anyone working in Development, Testing, QA, Change and Configuration or Asset Management
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