ITIL Service Operation Course
The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes.
The Service Operation course covers principles and processes that allow service providers to maintain stable live services and support their customers and end users.
Get Service Strategy certification at your own pace!
Get Service Operation certified online at your own pace, at times that suit you – wholly online, this eLearning course is available on demand and provides you with the option to watch the videos as many times as you need to ensure that you fully understand the concepts before moving on.
90 or 150 days online access
90 or 150 days online access – spread the 21 hours of study over the period that best suits you. The flexibility of the on-demand learning allows you to learn at the times you’re available.
ITSM Zone’s accreditation from PeopleCert for this course is your guarantee that the material is accurate and relevant to the current syllabus.
ITIL SO study guides and more...
Your access to online SO training provides you with e-Learning videos, quizzes, exercises, study tracker, study guides and official syllabus, plus official sample exams. No additional resources are required – everything that you need to understand the concepts and principles is included.
Tutor support is provided to all our students and is included in the course price. Our team is made up of qualified industry experts who have a wealth of knowledge and experience.
24/7 helpdesk on hand to help you whenever you need it. We’re proud of the support that we offer to our students, and we consistently receive an average rating of over 9/10 for the quality and speed of our support teams.
Training+ Virtual Mentor session included
Includes free 30 minute Training+ Virtual Mentor session. With over 30 mentors available, we’re confident that we can provide a mentor with the right skills and experiences to answer your questions. This session is your opportunity to set the agenda and ask the expert for the answers that you need. Learn more about virtual mentors
This Intermediate level certification will offer you an introduction to Service Operation, Operation principles and Operation processes.
easy to absorb lessons covering ITIL terminology, structure, concepts and processes
video tutorials, study guides and quizzes
21 hours self-study with the Service Operation core volume is recommended
Lessons in this training
Introduction to Service Operation
Lesson 1 – Foundation Review
Lesson 2 – Introduction to Service Operation
Lesson 3 – Service Operation Principles
Lesson 4 – Service Operation Processes
Lesson 5 – Service Operation Through the Lifecycle
Lesson 6 – Common Operational Activities
Lesson 7 – Organising Service Operation
Lesson 8 – Technology Considerations
Lesson 9 – Implementation Considerations
Lesson 10 – Challenges, Critical Success Factors and Risks
Lesson 11 – The Sample Exam
Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
21 hours of study via an accredited training solution – confirmed by your course completion certificate
2 years IT experience is desirable
21 hours of self-study using the Service Transition core volume is recommended
closed book, multiple choice
online, webcam proctored. Read more here
Exam pass mark:
70% (28/40 marks across 8 questions)
extra time is available for non-native English speakers.
3 ITIL credits
90 days access + Exam + eBook
90 Days Online Access
SS - Core volume online access
Who's it for
Recommended for Project Managers, Data Center Management, Data and Networks Managers, Operations Managers and anyone working in Development, Testing, QA, Change and Configuration or Asset Management
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