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ITIL Service Transition Course

This online ITIL Service Transition Lifecycle course is targeted at delegates who will manage and implement ITIL processes, focusing on the process and management techniques that are required to build, test and implement products and services.

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Course Contents

This Intermediate level certification will offer you an introduction to Service Transition, theService Transition principles and Service Transition processes

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18 Lessons

easy to absorb lessons covering ITIL terminology, structure, concepts and processes

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Includes

video tutorials, study guides and quizzes

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Study duration:

21 hours self-study with the Service Transition core volume is recommended

Lessons in this training
  • Service Transition Course Introduction

  • Lesson 1 – Foundation Review

  • Lesson 2 – Introduction to Service Transition

  • Lesson 3 – Service Transition Principles

  • Lesson 4 – Transition Planning and Support

  • Lesson 5 – Change Management

  • Lesson 6 – Service Asset and Configuration Management

  • Lesson 7 – Release and Deployment Management

  • Lesson 8 – Service Validation and Testing

  • Lesson 9 – Change Evaluation

  • Lesson 10 – Knowledge Management

  • Lesson 11 – Managing Communication and Commitment

  • Lesson 12 – Managing Organisational and Stakeholder Change

  • Lesson 13 – Stakeholder Management

  • Lesson 14 – Organising for Service Transition

  • Lesson 15 – Technology Considerations

  • Lesson 16 – Introducing Service Transition

  • Lesson 17 – Challenges, Critical Success Factors and Risks

  • Lesson 18 – The Sample Exam

Course Pre-requisites
 
  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)

  • 21 hours of study via an accredited training solution – confirmed by your course completion certificate

  • 2 years IT experience is desirable

  • 21 hours of self-study using the Service Transition core volume is recommended

Exam Details
 
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Exam duration:

90 minutes

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Exam format:

closed book, multiple choice

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Exam delivery:

online, webcam proctored. Read more here

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Exam pass mark:

65% (26/40 questions)

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Exam language:

extra time is available for non-native English speakers.

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Exam value:

3 ITIL credits

Pricing
RECOMMENDED
PACKAGE
  • 90 Days Online Access

  • Online Exam

  • SS - Core volume online access

Save £79

£869

TEAM TRAINING

ITIL Foundation for teams
Book group training and receive:

  • Multi-user discounts

  • Dedicated account manager

  • ​Extended study periods available

 
 
Who's it for
Recommended for Project Managers, Data Center Management, Data and Networks Managers, Operations Managers and anyone working in Development, Testing, QA, Change and Configuration or Asset Management
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