ITIL Service Transition Course
This online ITIL Service Transition Lifecycle course is targeted at delegates who will manage and implement ITIL processes, focusing on the process and management techniques that are required to build, test and implement products and services.
This Intermediate level certification will offer you an introduction to Service Transition, theService Transition principles and Service Transition processes
easy to absorb lessons covering ITIL terminology, structure, concepts and processes
video tutorials, study guides and quizzes
21 hours self-study with the Service Transition core volume is recommended
Lessons in this training
Service Transition Course Introduction
Lesson 1 – Foundation Review
Lesson 2 – Introduction to Service Transition
Lesson 3 – Service Transition Principles
Lesson 4 – Transition Planning and Support
Lesson 5 – Change Management
Lesson 6 – Service Asset and Configuration Management
Lesson 7 – Release and Deployment Management
Lesson 8 – Service Validation and Testing
Lesson 9 – Change Evaluation
Lesson 10 – Knowledge Management
Lesson 11 – Managing Communication and Commitment
Lesson 12 – Managing Organisational and Stakeholder Change
Lesson 13 – Stakeholder Management
Lesson 14 – Organising for Service Transition
Lesson 15 – Technology Considerations
Lesson 16 – Introducing Service Transition
Lesson 17 – Challenges, Critical Success Factors and Risks
Lesson 18 – The Sample Exam
Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
21 hours of study via an accredited training solution – confirmed by your course completion certificate
2 years IT experience is desirable
21 hours of self-study using the Service Transition core volume is recommended
closed book, multiple choice
online, webcam proctored. Read more here
Exam pass mark:
65% (26/40 questions)
extra time is available for non-native English speakers.
3 ITIL credits
90 Days Online Access
SS - Core volume online access
Who's it for
Recommended for Project Managers, Data Center Management, Data and Networks Managers, Operations Managers and anyone working in Development, Testing, QA, Change and Configuration or Asset Management
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