Release, Control and Validation Course
The Release, Control and Validation (RCV) module is one of the qualifications in the ITIL Service Capability stream. This course focuses on the practical application of RCV practices in order to enable the successful planning, testing and implementation of new services that meet the organization’s or users’ needs. Designed to develop organizations’ or individuals’ understanding of the ITIL Service Transition processes, this course provides the knowledge needed to manage transitional changes effectively, to ensure that new services are verified and tested correctly and that release and deployment meet organizational requirements.
Get RCV certification at your own pace!
Get Release, Control and Validation certified online at your own pace, at times that suit you – wholly online, this eLearning course is available on demand and provides you with the option to watch the videos as many times as you need to ensure that you fully understand the concepts before moving on.
90 or 150 days online access
90 or 150 days online access – spread the 21 hours of study over the period that best suits you. The flexibility of the on-demand learning allows you to learn at the times you’re available.
ITSM Zone’s accreditation from PeopleCert for this course is your guarantee that the material is accurate and relevant to the current syllabus.
Tutor support is provided to all our students and is included in the course price. Our team is made up of qualified industry experts who have a wealth of knowledge and experience.
24/7 helpdesk on hand to help you whenever you need it. We’re proud of the support that we offer to our students, and we consistently receive an average rating of over 9/10 for the quality and speed of our support teams.
Training+ Virtual Mentor session included
Includes free 30 minute Training+ Virtual Mentor session. With over 30 mentors available, we’re confident that we can provide a mentor with the right skills and experiences to answer your questions. This session is your opportunity to set the agenda and ask the expert for the answers that you need. Learn more about virtual mentors
ITIL RCV study guides and more...
Your access to online RCV training provides you with e-Learning videos, quizzes, exercises, study tracker, study guides and official syllabus, plus official sample exams. No additional resources are required – everything that you need to understand the concepts and principles is included.
This Intermediate level certification will offer you an introduction to Release, Control and
divided into easy to absorb lessons
video tutorials, study guides and quizzes
30 hours mandatory study, also 12 hours self-study with the Service Design and Service Strategy core volumes is recommended
Lessons in this training
Introduction to Release, Control and Validation
Module 1 – Introduction to RCV
Module 2 – Change Management
Module 2 – Lesson 1 – Change Management Process Introduction
Module 2 – Lesson 2 – Principles and Basic Concepts
Module 2 – Lesson 3 – Process Activities
Module 2 – Lesson 4 – the Change Advisory Board
Module 2 – Lesson 5 – Process Management
Module 3 – Service Asset and Configuration Management
Module 3 – Lesson 1 – Process Introduction
Module 3 – Lesson 2 – SACM Process Activities
Module 3 – Lesson 3 – Process Management
Module 4 – Service Validation and Testing
Module 4 – Lesson 1 – Process Introduction
Module 4 – Lesson 2 – The Service Design Package
Module 4 – Lesson 3 – Process Management
Module 5 – Release and Deployment Management
Module 5 – Lesson 1 – Process Introduction
Module 5 – Lesson 2 – Release and Deployment: Planning
Module 5 – Lesson 3 – Building, Testing and Deploying the Release
Module 5 – Lesson 4 – Process Management
Module 6 – Request Fulfilment
Module 6 – Lesson 1 – Process Introduction
Module 6 – Lesson 2 – Process Activities
Module 6 – Lesson 3 – Process Management
Module 7 – Change Evaluation
Module 7 – Lesson 1 – Process Overview
Module 7 – Lesson 2 – Process Activities
Module 7 – Lesson 3 – Process Management
Module 8 – Knowledge Management
Module 8 – Lesson 1 – Process Overview
Module 8 – Lesson 2 – Process Activities
Module 8 – Lesson 3 – Process Management
Module 9 – Roles and Responsibilities
Module 9 – Lesson 1 – Generic RCV Roles and Responsibilities
Module 9 – Lesson 2 – Transition Planning and Support and Change Management Roles
Module 9 – Lesson 3 – SACM, Release and Deployment Management and Service Validation and Testing Roles
Module 9 – Lesson 4 – Request Fulfilment, Change Evaluation and Knowledge Management Roles
Module 10 – Technology and Implementation
Module 10 – Lesson 1 – Technology and Implementation Part 1
Module 10 – Lesson 2 – Technology and Implementation Part 2
Module 11 – The Sample Exam
Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
30 hours of study via an accredited training solution – confirmed by your course completion certificate
2 years IT experience is desirable
12 hours of self-study using the Service Transition and Service Operation core volumes is recommended
closed book, multiple choice
online, webcam proctored. Read more here
Exam pass mark:
70% (28/40 marks across 8 questions)
extra time is available for non-native English speakers.
4 ITIL credits
90 Days Online Access + eBook
SS - Core volume online access
SD - Core volume online access
Who's it for
Recommended for program and project managers, capture managers, service delivery managers and those with responsibility for account management, financial management or business development
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