ITIL-Release-Control-and-Validation-Cour

Release, Control and Validation Course

The Release, Control and Validation (RCV) module is one of the qualifications in the ITIL Service Capability stream. This course focuses on the practical application of RCV practices in order to enable the successful planning, testing and implementation of new services that meet the organization’s or users’ needs. Designed to develop organizations’ or individuals’ understanding of the ITIL Service Transition processes, this course provides the knowledge needed to manage transitional changes effectively, to ensure that new services are verified and tested correctly and that release and deployment meet organizational requirements.

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Course Contents

This Intermediate level certification will offer you an introduction to Release, Control and
Validation processes

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10 Modules

divided into easy to absorb lessons

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Includes

video tutorials, study guides and quizzes

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Study duration:

30 hours mandatory study, also 12 hours self-study with the Service Design and Service Strategy core volumes is recommended

Lessons in this training

Introduction to Release, Control and Validation

Module 1 – Introduction to RCV

Module 2 – Change Management

  • Module 2 – Lesson 1 – Change Management Process Introduction

  • Module 2 – Lesson 2 – Principles and Basic Concepts

  • Module 2 – Lesson 3 – Process Activities

  • Module 2 – Lesson 4 – the Change Advisory Board

  • Module 2 – Lesson 5 – Process Management

Module 3 – Service Asset and Configuration Management

  • Module 3 – Lesson 1 – Process Introduction

  • Module 3 – Lesson 2 – SACM Process Activities

  • Module 3 – Lesson 3 – Process Management

Module 4 – Service Validation and Testing

  • Module 4 – Lesson 1 – Process Introduction

  • Module 4 – Lesson 2 – The Service Design Package

  • Module 4 – Lesson 3 – Process Management

Module 5 – Release and Deployment Management

  • Module 5 – Lesson 1 – Process Introduction

  • Module 5 – Lesson 2 – Release and Deployment: Planning

  • Module 5 – Lesson 3 – Building, Testing and Deploying the Release

  • Module 5 – Lesson 4 – Process Management

Module 6 – Request Fulfilment

  • Module 6 – Lesson 1 – Process Introduction

  • Module 6 – Lesson 2 – Process Activities

  • Module 6 – Lesson 3 – Process Management

Module 7 – Change Evaluation

  • Module 7 – Lesson 1 – Process Overview

  • Module 7 – Lesson 2 – Process Activities

  • Module 7 – Lesson 3 – Process Management

Module 8 – Knowledge Management

  • Module 8 – Lesson 1 – Process Overview

  • Module 8 – Lesson 2 – Process Activities

  • Module 8 – Lesson 3 – Process Management

Module 9 – Roles and Responsibilities

  • Module 9 – Lesson 1 – Generic RCV Roles and Responsibilities

  • Module 9 – Lesson 2 – Transition Planning and Support and Change Management Roles

  • Module 9 – Lesson 3 – SACM, Release and Deployment Management and Service Validation and Testing Roles

  • Module 9 – Lesson 4 – Request Fulfilment, Change Evaluation and Knowledge Management Roles

Module 10 – Technology and Implementation

  • Module 10 – Lesson 1 – Technology and Implementation Part 1

  • Module 10 – Lesson 2 – Technology and Implementation Part 2

Module 11 – The Sample Exam

Course Pre-requisites
 
  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)

  • 30 hours of study via an accredited training solution – confirmed by your course completion certificate

  • 2 years IT experience is desirable

  • 12 hours of self-study using the Service Transition and Service Operation core volumes is recommended

Exam Details
 
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Exam duration:

90 minutes

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Exam format:

closed book, multiple choice

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Exam delivery:

online, webcam proctored. Read more here

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Exam pass mark:

70% (28/40 marks across 8 questions)

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Exam language:

extra time is available for non-native English speakers.

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Exam value:

4 ITIL credits

Pricing
RECOMMENDED
PACKAGE
  • 90 Days Online Access + eBook

  • Online Exam

  • SS - Core volume online access

  • SD - Core volume online access

Save £79

£969

TEAM TRAINING

ITIL Foundation for teams
Book group training and receive:

  • Multi-user discounts

  • Dedicated account manager

  • ​Extended study periods available

 
 
Who's it for
Recommended for program and project managers, capture managers, service delivery managers and those with responsibility for account management, financial management or business development
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