SIAM Foundation Course
This fully accredited SIAM Foundation course provides an introduction to service integration and management, including its history, business drivers, roles, challenges and the processes that support SIAM models. It is suitable for anyone working in, or wishing to work in an organization using SIAM management practices.
Get SIAM Foundation qualified at your own pace!
online, this eLearning course is available on demand and provides you with the option to watch the videos as many times as you need to ensure that you fully understand the concepts before moving on.
ITSM Zone’s accreditation for this course is your guarantee that the material is accurate and relevant to the current syllabus.
30 or 60 days online access
SIAM Foundation study guides and more...
Includes videos, quizzes, exercises, study guides and official syllabus and sample exams – No additional resources are required – everything that you need to understand the concepts and principles is included.
Tutor support is provided to all our students and is included in the course price. Our team is made up of qualified industry experts who have a wealth of knowledge and experience.
24/7 helpdesk on hand to help you whenever you need it. We’re proud of the support that we offer to our students, and we consistently receive an average rating of over 9/10 for the quality and speed of our support teams.
Training+ Virtual Mentor session included
The Foundation level certification will offer you a general understanding of SIAM structures and roadmap, roles and responsibilities, SIAM practices and processes and the challenges and risks that organisations face.
easy to absorb lessons covering the SIAM roadmap, roles and responsibilities, practices, processes, and challenges and risks
video tutorials, study guides and quizzes
Lessons in this training
Lesson 1: Introduction to SIAM
Lesson 2: Purpose and value
Lesson 3: The SIAM ecosystem
Lesson 4: SIAM structures
Lesson 5: SIAM roadmap part 1
Lesson 6: SIAM roadmap part 2
Lesson 7: SIAM roadmap part 3
Lesson 8: SIAM roadmap part 4
Lesson 9: SIAM roles and responsibilities part 1
Lesson 10: SIAM roles and responsibilities part 2
Lesson 11: SIAM roles and responsibilities part 3
Lesson 12: SIAM practices part 1
Lesson 13: SIAM practices part 2
Lesson 14: Processes part 1
Lesson 15: Processes part 2
Lesson 16: Challenges and risks part 1
Lesson 17: Challenges and risks part 2
Lesson 18: Challenges and risks part 3
Lesson 19: SIAM and other practices part 1
Lesson 20: SIAM and other practices part 2
Lesson 21: Exam preparation
This course does not require any existing knowledge of SIAM
Knowledge of IT service management terminology is recommended, for example ITIL® or ISO/IEC 20000.
closed book, multiple choice
online, webcam proctored. Read more here
Exam pass mark:
65% (26/40 questions)
extra time is available for non-native English speakers.
30 days access + Exam + eBook
30 Days Online Access
SIAM Foundation eBook
Who's it for
This online SIAM Foundation course is introductory level, suitable for delegates who have an interest in the practices of Service Integration and Management. Chief Strategy Officers, Chief Information Officers, Service Managers, Process Managers, Project Managers, Change Managers, Service Level Managers, Supplier Managers, Process Architects, Business Change Practitioners and Business Relationship Managers are just some of the personnel who may be interested in this certification.
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